Documents or information needed: Your account number

• Who do I contact and how: City Power app, using your registered credentials
• Note: Power outage not linked to load-shedding,  a turnaround period is guided by the extent of the problem.  City Power usually issues a statement informing the affected area.
• Illegal connections: You can report anonymously but provide the exact area or Electricity box. The toll free number is 080 0002587 and the WhatsApp number is 0835794497.
• How to avoid being billed on estimates of electricity consumption: Register on e-joburg.org.za on-line portal Submit your meter reading with the picture of the meter. The website provides the scheduled dates for invoicing.  Use that as the guide on when to submit your meter reading.
• Electricity for a newly acquired property:What do I do to get electricity to my newly acquired property:
  You are required to have the following:
  – Copy of ID
  – Copy of the Title Deed
  – Certificate of compliance

Reporting a water leakage on a burst pipe, or public road or sidewalk and how to escalate the matter if the authorities do not respond.

• Documents and information needed: Owners details, account number and exact physical location of the leak.
• Who do I contact and how?
  – Call Centre: 0860562874 or SMS: 45201
  – Email: customer@jwater.co.za
  – Facebook: Johannesburg Water
  – Twitter / X: @JHBWater
• Tips for success:
  – Report water leakage as soon as you become aware of the leak.
  – Joburg Water commits to water leakage turnaround response  of 48hrs.
  – Have a reference Number to follow up if your complaint has not been attended to.
  
  Water outages at home or in the neighbourhood. NB: Escalate the matter if the authorities do not respond.
• Documents and information needed: Owners details, account number and exact physical address.
• Who do I contact and how?
  – Call Centre: 0860562874 or SMS: 45201
  – Email: customer@jwater.co.za
  – Facebook: Johannesburg Water
  – Twitter / X: @JHBWater
• Turnaround response should be: 12 hours
• Keep a reference Number to follow up when the complaint has not been attended to within the 12hrs.

Connecting water as a new tennant or property owner.

• Documents and information needed: ID and and Title Deed.
• You need to visit the CoJ Walk-in Centre in Loveday Str, Braamfontein.
• Complete the form provided.
• Pay the quotation provided for the meter to be installed.
• After completing the form and providing the necessary documents and making payment it should take about 15 days for the Johannesburg Water Services to connect the water supply.

Avoid being billed when vacating a property.

• Send a written request for the municipality to disconnect the water supply to the property. Provide your account number and Email the written request for disconnection to joburgconnect@joburg.org.za joburgconnect@joburg.org.za.
• Remember you are still responsible for paying your monthly bill until the water has been disconnected by the Municipality.

Paying your monthly water bill.

• Your invoice will be required.
• Pay directly from your bank account to the municipality at:
  www.e-joburg.org.za/payment-services.
• Avoid being charged interest on your bill by paying on the due date provided in your statement.
• If you are unable to pay the bill, visit your  COJ Walk-in Centre to make arrangements for paying your bill.